Frequently Asked Questions

Learn how VIRTUAL DOORMAN supports residents and property management—and what sets us apart from traditional intercoms, self-service access systems, and other remote doorman services.

About VIRTUAL DOORMAN

VIRTUAL DOORMAN is the creator and trusted authority in professionally managed remote building-wide entry and access. Combining the personalized service of an onsite doorman or concierge with the capabilities of next-generation technology, VIRTUAL DOORMAN brings together trained Command Center professionals, proven operational processes, and an integrated platform to actively manage visitor verification, resident support, vendor coordination, and everyday building operations 24 hours a day, 365 days a year.

Unlike self-service access systems, VIRTUAL DOORMAN is professionally operated by trained Command Center professionals who respond, verify, coordinate, and support building operations in real time. The result is better building operations, improved resident satisfaction, and real security.
A remote doorman is a professionally managed service that remotely assists with building entry, visitor verification, resident support, and everyday building operations. VIRTUAL DOORMAN pioneered this approach by combining trained Command Center professionals with next-generation technology to deliver real-time response and operational support for modern multifamily apartment communities.
VIRTUAL DOORMAN delivers many of the same personalized services traditionally provided by an onsite doorman or concierge while extending support throughout the entire building. Instead of being limited to a single entrance, trained Command Center professionals remotely manage visitor verification, resident assistance, vendor coordination, deliveries, and operational workflows using live video, building protocols, and real-time information.

The result is responsive service, smoother building operations, and professional support 24 hours a day, 365 days a year.
An intercom or access control system provides the technology to communicate with visitors or control entry points. VIRTUAL DOORMAN adds professional management to that technology through trained Command Center professionals who actively manage building-wide entry and access in real time.

Using live video, resident preferences, building protocols, and operational workflows, VIRTUAL DOORMAN helps verify visitors, coordinate deliveries, support residents, and respond to situations technology alone cannot manage.
No. Some products marketed using similar terminology are primarily intercom, access-control, or self-service technology platforms. VIRTUAL DOORMAN® is a professionally managed service combining trained Command Center professionals, integrated technology, and established operating procedures to actively manage building-wide entry, access, and everyday building operations in real time.
Ask who actually responds when assistance is needed; whether trained professionals actively manage building activity or residents are expected to manage access themselves; what happens when a situation falls outside an automated workflow; whether service is available 24/7; what building systems are integrated; and how long the provider has actually operated a professionally managed remote service.
For nearly 30 years, VIRTUAL DOORMAN has helped define the standard for professionally managed remote building-wide entry and access. More than 1,000 buildings have trusted VIRTUAL DOORMAN to professionally manage over 100 million building access events while helping residential communities achieve more than $100 million in operational savings.

By combining trained Command Center professionals, next-generation technology, and proven operational processes, VIRTUAL DOORMAN delivers the highest standard for building-wide entry and access management.
VIRTUAL DOORMAN is designed for multifamily apartment communities, condominium buildings, mixed-use residential properties, student housing, senior living communities, and other residential buildings seeking professionally managed building-wide entry and access.

Flexible service levels allow each property to choose the level of professional management that best fits its operational needs while supporting residents, property teams, and building operations.

How VIRTUAL DOORMAN Works

VIRTUAL DOORMAN connects residents, property teams, building systems, and the Command Center through one integrated operating platform. Trained professionals use live video, resident information, building protocols, and activity history to verify visitors, coordinate vendors, support residents, and respond in real time according to each building's established procedures.
Visitors are verified by trained Command Center professionals using live video, resident preferences, building protocols, visitor instructions, and real-time building information before access is granted according to each property's established procedures.
VIRTUAL DOORMAN helps coordinate deliveries by assisting delivery personnel, notifying residents, documenting activity, and following each building's established delivery procedures to improve package management and resident communication.
VIRTUAL DOORMAN verifies vendors and contractors according to your building's established procedures before granting access. Command Center professionals coordinate entry, document activity, and help ensure vendors reach the appropriate location safely and efficiently.
When a visitor, vendor, delivery driver, or resident requests access, trained Command Center professionals evaluate the request using live video, resident preferences, building protocols, and operational workflows. Once verified, access is managed according to the property's configured procedures.
VIRTUAL DOORMAN helps support emergency response by providing real-time communication, incident documentation, and coordination according to your building's emergency procedures. Command Center professionals can assist with notifications, access management, and response coordination when appropriate.

Residents

The Welcome App keeps residents connected to their building from anywhere. Residents can receive visitor calls, grant access, receive package notifications, report suspicious activity, submit maintenance requests, manage scheduled guest access, and communicate with the Command Center.
Yes. Residents can securely grant access to approved visitors directly from the Welcome App, whether they are home or away.
Yes. Residents receive notifications when deliveries arrive and can stay informed about package activity within their building.
Yes. Residents can submit maintenance requests through the Welcome App, allowing property management to receive and respond more efficiently.
Yes. Residents can communicate directly with trained Command Center professionals whenever assistance is needed according to the building's configured level of service.
Yes. Residents can quickly report suspicious activity through the Welcome App, allowing the Command Center to review the situation and respond according to established building procedures.

Property Management

VIRTUAL DOORMAN supports property managers by handling everyday building interactions, coordinating vendors, responding to resident requests, documenting activity, and helping reduce operational interruptions so management can focus on running the property.
No. VIRTUAL DOORMAN is designed to support property management—not replace it. By managing routine building interactions and operational workflows, VIRTUAL DOORMAN helps property teams work more efficiently while improving the resident experience.
Yes. Every building operates differently. VIRTUAL DOORMAN follows customized workflows, resident preferences, vendor instructions, and operational procedures established by each property.
Yes. Management has access to activity records, operational information, and reporting tools that provide greater visibility into building interactions and daily operations.
Yes. Buildings can begin with the level of professional management that best fits their needs and expand over time with additional services and platform capabilities as operational needs evolve.

Technology & Security

Yes. VIRTUAL DOORMAN integrates with many existing access control systems, video intercoms, security cameras, elevators, smart locks, and other connected building technologies.
Yes. Our Command Center operates 24 hours a day, 365 days a year. Depending on the building's selected service level, trained professionals are available to verify access requests, respond to residents, review live video, coordinate building activity, and manage situations requiring human assistance in real time.
Yes. VIRTUAL DOORMAN combines live video and access-control technology with trained professionals who can evaluate what is actually happening at the building—not simply process an access request. This human-in-the-loop approach strengthens visitor verification, access management, suspicious activity response, and accountability while providing assistance when situations do not fit an automated workflow.
Yes. Live video is an important part of the platform, allowing Command Center professionals to verify visitors, review activity, and support building operations in real time.
VIRTUAL DOORMAN follows established security practices and operational procedures designed to protect resident information while supporting safe, reliable building operations.
Yes. VIRTUAL DOORMAN uses advanced technology, automation, and AI to make building operations faster and more efficient, while keeping trained professionals involved where human judgment, verification, or assistance matters. Technology supports the service—it does not replace the human oversight that has always distinguished VIRTUAL DOORMAN.

Getting Started

Installation timelines vary depending on the size of the property, existing infrastructure, and selected services. Our team works closely with property management to coordinate installation while minimizing disruption to residents.
VIRTUAL DOORMAN offers flexible service levels for buildings with different operational needs. Our team can help you choose the level of professional management that best fits your property.
Yes. Many buildings begin with one level of service and expand over time with additional platform capabilities including Virtual Guardian™, Door Guard™, Package Defender™, Reception Management, Resident Move Management, and other professional services.
Contact our team to schedule a personalized demonstration or request a free quote. We'll learn about your building, discuss your operational goals, and recommend the right solution for your community.

VIRTUAL DOORMAN® is a registered trademark and the exclusive property of Virtual Service. The term “Virtual Doorman” may not be used by competitors or other third parties to describe their services, as it is not a generic term. Use of similar terminology by others does not indicate authorization, affiliation, or equivalence.

Testimonials & Awards

Resources

Get a Free Quote