FAQ
Virtual Doorman just keeps getting better and better. With Virtual Doorman, not only do you get resident lockout protection, building security, building management assistance, but your residents also get access to our Virtual Concierge! We call it our Red Hat Services. Virtual Doorman would be happy to recommend a new restaurant or book a service at a spa for any of your residents. Our Virtual Concierge is just one more high-end amenity that you will be able to offer your tenants when you equip your building with Virtual Doorman.
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The system will calculate the approximate cost and email you a quote shortly.
No. Virtual Doorman® provides installations and service in both new and pre-existing buildings. In new development, it is best to install the system early on in the process thus avoiding extra work patching and painting after the walls are completed. Proper planning will also reduce the amount of redundant equipment ensuring the most cost-efficient solution. Contact our team today if you’re in the construction process or want further information on our services.
No, there is a dramatic difference between our remote doorman services and the service provided by a number of copycat providers. Get in touch with our team for a demo and we can prove it!
Yes, while the Virtual Doorman system does require some additional equipment and a site license, in most cases, your existing equipment can be used and will save you money on the total cost of installation. Learn more about the technology and equipment we use here!
A typical installation takes approximately three to five days depending on the age of the building, design, and total scope of the project.
The cameras are recording 24/7/365 and operators respond on demand. No one is constantly viewing the cameras, as there is no provider that can watch all of the cameras 24/7 in a cost-effective manner. We leverage technology like motion sensors and door contacts to assist the operators in monitoring a building.
You can choose to service yourself by simply answering the buzzer and speaking directly to the visitor on your intercom or you can have Virtual Doorman service your guest or delivery person.
You can opt to have Virtual Doorman greet your guests and grant them access, or you can allow them access yourself through your intercom.
We have a patent pending system that positively identifies guests and delivery personnel to ensure we only allow access to authorized parties.
No, our Command Centers are located in Florida and Maine and therefore we do not employ doormen in our offices. At the Command Center, each Operator must be a certified Virtual Doorman Operator and live locally in Florida or Maine.
Our Operators are the best in the business and provide unparalleled Customer Service. Most of our Supervisors have five years or more experience and our Operations Manager has more than 10 years of experience in providing remote doorman services.
We have been in business for over 15 years and have been providing Virtual Doorman® service for more than 12 years. Learn more about the history of Virtual Doorman here!
