The VIRTUAL DOORMAN Solution
More Than an Intercom. A Team of Command Center Professionals Supporting Your Building.
VIRTUAL DOORMAN isn't just an intercom—we're the people behind it. Like an onsite doorman or concierge, our trained Command Center professionals are there to help residents, support management, and handle the situations technology alone can't. From responsive entry and access management to comprehensive building support services, we become an extension of your building—24 hours a day, 365 days a year. You're not just investing in hardware. You're investing in better building operations, improved resident satisfaction, and real security.
Getting Started
Three steps to create the right level of coverage, technology, and management support for your building.
Choose Your Level of Coverage
From on-demand responsive support to fully managed building-wide entry and access, every service level combines next-generation technology with our trained Command Center professionals.
The difference is how much you want VIRTUAL DOORMAN to manage for you.
Bronze
Responsive Coverage
Resident-controlled building entry and access where VIRTUAL DOORMAN provides support and management assistance as needed.
✓ Visitor & delivery access support
✓ Resident email notifications
✓ Guest access support
✓ Resident lock-out protection
✓ Amenity space access management
✓ 24/7 Command Center support
✓ Video retrieval assistance*
✓ Web Portal & App access*
✓ Activity reporting*
Silver
Managed Coverage
Expand Responsive Coverage where VIRTUAL DOORMAN actively coordinates visitors, deliveries, vendors, and daily building operations.
Everything included in Bronze plus:
✓ Guest & visitor coordination
✓ Private vendor access granted
✓ Delivery coordination assistance
✓ Building vendor coordination
✓ Direct Command Center access
✓ Maintenance support
✓ Custom access scheduling
✓ Enhanced reporting & investigations*
Gold
Full-Service Coverage
Expand Managed Coverage where VIRTUAL DOORMAN provides enhanced proactive monitoring, security, and building management services.
Everything included in Silver plus:
✓ Priority resident support
✓ Door Guard™ included**
✓ Package Defender included
✓ Reception Management included
✓ Proactive monitoring & response
✓ Enhanced operational services
✓ Advanced reporting & insights*
✓ Priority Command Center support
* Features, reporting capabilities, portal access, support levels, and service availability vary by level of coverage. Additional services and coverage options may be added based on your building's needs. Please speak with your sales representative for details.
**Included with Gold (Full-Service) when appropriate equipment is installed.
Did You Know?
VIRTUAL DOORMAN can also work alongside existing doorman or concierge staff, providing supplemental coverage, operational support, and extended service during overnight hours, weekends, holidays, shift changes, and other periods when additional coverage is needed.
Contact us to learn how VIRTUAL DOORMAN can help extend coverage, support your existing team, and enhance building operations.
Next-Generation Technology
We install and integrate the intelligent technology infrastructure that powers your building’s operations, security, and access management—all connected through the VIRTUAL DOORMAN platform, bringing residents, management teams, Command Center professionals, and building systems together in one integrated solution.
Featured Technology
The VIRTUAL DOORMAN Welcome Station™
Designed to support modern building operations, The VIRTUAL DOORMAN Welcome Station™ delivers high-definition video, intelligent communications, cloud connectivity, and seamless integration with the VIRTUAL DOORMAN platform.
Key Features
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Modern 8" Touchscreen Interface
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High-Definition Audio & Video Communication
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Dual HDR Cameras with Enhanced Visibility
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Cloud-Connected Architecture & Remote Updates
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Multi-Device Calling & Communication
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No Dedicated Phone Lines Required
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Rugged, Vandal-Resistant Construction (IK10 Rated)
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Multiple Mounting Options Available
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Enhanced Low-Light Performance
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Seamless Integration with the VIRTUAL DOORMAN Platform
Expand Your Coverage
Add even more specialized services, such as advanced monitoring, intelligent detection, emergency response, and improved management support that extend the capabilities of the VIRTUAL DOORMAN platform.
Virtual Guardian™
Adds proactive, real-time monitoring and response through a fully hybrid AI-plus-human security platform to help identify suspicious activity, address potential threats, and support faster intervention. AI continuously monitors designated areas, while trained professionals verify every incident and respond according to your building's established protocols.
VIRTUAL DOORMAN® is a registered trademark and the exclusive property of Virtual Service. The term “Virtual Doorman” may not be used by competitors or other third parties to describe their services, as it is not a generic term. Use of similar terminology by others does not indicate authorization, affiliation, or equivalence.
VIRTUAL DOORMAN
104 West 40th Street, Suite 1610
New York, NY 10018
24/7 Customer Support