Last Updated: September 2022
This policy applies to all Virtual Doorman products and services provided by Future Communications Corporation of New York, d/b/a Virtual Service including all Virtual Doorman apps, as well as the Virtual Doorman website (www.virtualdoorman.com) and software (collectively the “Virtual Doorman Service”).
Customers and Users
Our “Customer” is typically an entity acting on behalf of a building or property and those Customers purchase and utilize products or services that are part of the Virtual Doorman Service. As a resident or visitor to our Customers’ properties, you are a user of the Virtual Doorman Service. We collect information from various types of users on behalf of our Customers. Types of users can include building staff, maintenance personnel, managers, etc., as well as residents/tenants, owners, subtenants, guests, etc., service providers (contractors, vendors, etc.) and others. A “Registered User” refers to anyone who has a Virtual Doorman username and password. Other users may not be Registered Users but may use our services as a visitor to our public website. We act as the custodian of each Customer’s data and each Customer determines its own policies regarding information collection, access, sharing and retention. Please contact your building manager if you have any questions regarding their privacy practices.
The Information we collect
Some additional information may be obtained from other Registered Users such as family members, roommates, or other guests or visitors (i.e. housekeepers, cleaners, caretakers, etc.) who are given authorization and/or access through Virtual Doorman.
The types of information we collect depend on your level of access and engagement with the Virtual Doorman Service and can include:
- Contact information such as names, email addresses, mailing addresses, phone numbers
- Unique identifiers such as usernames, passwords, Virtual Doorman account numbers
- Other information submitted by you (or on your behalf) such as details regarding maintenance and/or service requests
- Information or documents that you upload related to your Virtual Doorman Service
- Your communications with us, for example your contact with customer support
- Usage data such as IP addresses, browser type, date/time stamp and clickstream data
- Employment information for building employees and/or vendors (including title, name, phone number)
- Photographs uploaded by you (of residents, employees, pets, visitors, maintenance request attachments)
- Scans of certain credentials for vendors (license, business card, etc.)
- Incident details and information
- Any instructions provided by residents, such as permissions to enter, access protocols for authorized visitors, etc.
Cookies are small amounts of data that are sent to a user’s browser from a website and stored on a user’s hard drive for record-keeping purposes.
We use both session ID cookies (a cookie that expires when you close your browser) and persistent cookies (a cookie that expires when you close your browser). You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Web Beacons / GIFs
Third party tracking technology companies employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.
In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Analytics / Log Files
Like most web sites, certain information is gathered automatically and stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
3rd Party Tracking
Legal Bases for Collecting Information
We process personal data for, or based on, one or more of the following legal bases:
We use personal data as necessary for the performance of a contract per the agreement between Virtual Doorman and your building.
We use personal data for our legitimate interests, including contact information, services offered, and website usage data.
Legal Obligations and Protection of Individuals
We may use personal data to comply with the law and our legal obligations, as well as to protect you and other individuals from certain harms.
We process certain personal data because you have given us your consent to process it in that manner.
Why We Collect Your Information
Virtual Doorman uses the information we collect for the following purposes:
Customize Our Services
We use your information to provide our services and to customize services for each Registered User or Customer.
Maintain & Improve Our Services
We also use your information to ensure our Virtual Doorman Service is working as intended, such as tracking outages or troubleshooting issues
that you report to us. And we use your information to make improvements to our services.
Provide Personalized Services
We use the information we collect to customize our services for you.
We use data for analytics and measurement to understand how our services are used to optimize and improve the Virtual Doorman services.
Communicate with You
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification to verify activity, or to let you know about upcoming changes or improvements to our services. We keep a record of your contact with Virtual Doorman to help solve any performance issues.
Protect Virtual Doorman, Our Users, and The Public
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Virtual Doorman, our Customers, Registered Users, or the public.
We use various technologies and automated systems that analyze your content to provide you with tailored services or other features, and to help us detect abuse such as spam, malware, and illegal content.
We may combine the information we collect among our Virtual Doorman Service platforms and across your devices for the purposes described above.
How we use the information
For users of the Virtual Doorman Service, we use the information we receive to:
- Provide the services your building requested
- Notify you of activity related to your account, such as when a package is delivered or a visitor arrives
- Administer your account
- Keep your account secure (including to verify your identity and prevent fraud)
- Respond to customer service and support requests
- Create and provide better and improved products and services based on your use of the site and your feedback
- Conduct research and analysis
- Send you our customer communications materials, which you may opt out of at any time
California Residents’ Privacy Notice
Residents of the State of California may request information regarding the categories of personal information we gather about you, the categories of
sources from which we obtain the personal information, the business purposes for which the personal information is gathered, and the categories of third
parties with which we share or, in the event we ever sell personal information, by category of personal information sold to such parties, respectively.
Upon verifiable request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will grant you reasonable
access to or copies or other compilations of the specific items of personal information that we hold about you provided that you establish to our reasonable satisfaction that you are the person whose personal information is requested. We may deny such access where the denial is permitted by applicable law and every request from an individual will be assessed on a case by case basis. In the event a request is denied, we will notify you regarding the reasons for the denial in writing. Consistent with how your personal information is maintained in the ordinary course of our business, we will provide the information in an understandable form, and to the extent feasible in a format that permits you to use the information on other systems. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law.
We will take reasonable steps to permit you to correct or amend personal information that is demonstrated to be inaccurate or incomplete. We also will delete personal information we have gathered about you when you make a verifiable request that we do so, except to the extent applicable law permits or requires us to maintain that information.
To guard against fraudulent requests for access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access or deleting the information. We will not discriminate against consumers who exercise their rights under California law. However, we may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided by your personal information.
California’s Do Not Track Notice: At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or
communicating Do Not Track signals. Thus, like many other websites and online services, we are currently unable to respond to Do Not Track signals. To find out more about “Do Not Track”, you may wish to visit http://www.allaboutdnt.com.
We share your personal information only with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We may provide your personal information to companies that provide services to help us deliver our services such as processing payments, hosting applications or fulfilling other functions of the website. These third-party service providers are limited to accessing or using this information solely for the purpose of providing services to us and to you and must provide reasonable assurances that they will appropriately safeguard all information. For example, we transfer anonymous phone numbers to our communications provider TELNYX, which completes calls and text messages for our Virtual Doorman service and building notifications. You can view the TELNYX
Your personal information is neither sold nor rented to third parties without your express permission. We do retain the right to share non-identifying aggregated demographic and/or statistical information with partners, advertisers and sponsors. We may use non-identifying and aggregated information to improve your experience on the website and to share with partners, advertisers and sponsors. For example, any personal information will remain with us, however, your visit may be counted to demonstrate the number of visitors to a particular page or area of the site.
Links to Third Party
We may disclose your personal information:
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- If Virtual Doorman is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
Virtual Doorman will only retain personal data we process on behalf of our Customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
User Access and Choice
You may access, correct, update, amend or remove certain personal information by making the change on your user account settings page or by requesting that your property manager (or other administrator) make such change on your behalf. Your account is protected by a password. We encourage you to choose your password carefully and keep it secure. If you have trouble accessing your account or your information, you can contact Virtual Doorman by emailing our customer support team at email@example.com.
Virtual Doorman offers you choices regarding the collection, use and sharing of your personal information. Under the Privacy Shield Principles, you have the right to opt-out of i) disclosures of your personal information to third party vendors not identified at the time of collection or subsequently authorized, or ii) uses of your personal information since you are not required to provide any personal data. If you no longer require our services or wish to request your personal information be deleted/removed, please contact us using the aforementioned direct methods.
Our commitment to children’s privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Data Protection Officer
To contact our Data Protection Officer, please email firstname.lastname@example.org.
Changes to this policy
(sent to the e-mail address specified in your account or by means of a notice on this page prior to the change becoming effective). We encourage you to periodically review this page for the latest information on our privacy
|Address:||104 West 40th Street, 16th Floor
New York, N.Y. 10018
|Phone:||+1 (212) 400-6000|