In the past nine months that I have been working with Debbie, I have found her to be extremely responsive, very thorough and always friendly. She always goes beyond what is required to ensure the matter is resolved to her client’s satisfaction as quickly as possible. In addition, she has great follow through. I never have to ask for updates on an open matter as she keeps me informed along the way. Debbie is a delight to work with and an asset to any company.
We manage over 150 buildings in the NYC area...Virtual Service and their teamwork makes both my tenants' lives and my job that much easier...On all counts: quality of service, response time, personnel, system design, quality of equipment and quality of installation, Virtual Service ranks superior.
The features of the Virtual Doorman weighed heavily when I was deciding to forgo the traditional doorman and move from the "comfy" and amenity-laden Upper East Side. I quickly discovered the benefits of your service. Exactly one week after I moved in, I locked myself out - but before I totally lost my wits I remembered the Virtual Doorman. never lost her calm and assured me that she would not let me out of either her camera view or earshot until I was back in my apartment. I am absolutely loving my new home and the Virtual Doorman is at the top of the list of reasons why I feel so comfortable there.
I'm happy our building is connected to your modern and reliable service which is not limited to granting access, but also offers security and a human presence and, in turn, peace of mind.
I have a dog walker and I am able to ascertain the exact times she arrives and returns with my dog, providing me security as well as supervision.
The Virtual Doorman is everything you said it would be. No issues, no problems, just pure virtual bliss. The tenants love it and it has been a great marketing point.
We use Fresh Direct on a regular basis and the Virtual Doorman ensures that our packages get delivered properly and put into cold storage if we’re not home to accept them. In fact, when the delivery person mistakenly left a box outside the refrigerator, we received a call to alert us to the problem immediately so we were able to get the situation resolved without having to go hungry!
Your Virtual Doorman service has been a huge help in my daily life. Virtual Doorman has been invaluable in handling my many weekly deliveries for me. I appreciate the safety factor.
The members of the 13th Precinct Detective Squad would like to extend thanks to Virtual Service for aiding us in the apprehension and identification of a person who had just committed a burglary in a residence under your surveillance.
As a Superintendent, I spend my days making sure my tenants are happy. Virtual Service continues to make my job easier since the day I started here. Whenever, and I mean whenever, I ask them to come here for any type of service, I rest assured knowing they will be here the next morning, if not the same day.
I would like to recommend Virtual Service and their Virtual Doorman, which we had retrofitted into our building, which was not the easiest of tasks...In short, Virtual Service has gone over and above to provide us with superior service and then gone a bit further whenever possible. We highly recommend them and look forward to continued service from them in the future.
I manage 45 buildings in NYC...with 30 years of experience in property management, the most important thing is to get off on the right foot with tenants - their priority is getting settled in their new home, which means receiving deliveries while maintaining a secure environment. Virtual Service took charge from the first day - trained us on the system, making sure to answer all of our questions. We highly recommend Virtual Service.
Virtual Service has provided security for our building in the form of CCTV cameras, card access and Virtual Doorman since it was built. They remain responsive to our needs and are efficient. Virtual Doorman is able to communicate with delivery personnel – even when language is an issue at times – and guide them through our lobby into our secured package room to successfully make deliveries. This is a great help to those of us in the building who work long hours.
I have been using the Virtual Doorman service frequently to let guests into the building and to receive packages...I have been pleased with the service level. I'm happy that your firm has conscientious people looking after my interests.