About VIRTUAL DOORMAN

Matthew Barnes is the Executive Vice President at VIRTUAL DOORMAN and serves as the company’s second-in-command. He works closely with the CEO to help guide the company’s direction and ensure the business operates effectively across teams. Matthew oversees day-to-day operations spanning technology, sales, customer support, and service delivery, helping turn ideas into action. With a background in senior leadership and operations, he brings a practical, hands-on approach to problem-solving, growth, and team alignment. Known for his steady leadership and straightforward style, Matthew plays a key role in driving operational performance, cross-functional collaboration, and organizational execution throughout the company.

Ralph serves as Senior Vice President of Sales at VIRTUAL DOORMAN, bringing more than two decades of experience with the company. A seasoned leader in building access and security technology, Ralph has built his career on a deep understanding of both technology and client needs, helping property owners implement solutions that improve operations, convenience, security, and resident experience. Since joining VIRTUAL DOORMAN, he has been instrumental in expanding the company’s market presence, leading high-performing sales teams, and fostering long-term client relationships built on trust and results. Ralph’s expertise in strategic sales, industry knowledge, and commitment to delivering value have made him a trusted advisor to customers and industry professionals.

Jackie is the Information Technology Director at VIRTUAL DOORMAN, overseeing the company’s technology infrastructure and digital operations. With extensive experience in IT management and systems integration, Jackie ensures the VIRTUAL DOORMAN platform remains secure, reliable, and innovative. He leads a team dedicated to supporting both internal operations and customer-facing technology, driving improvements that enhance efficiency, user experience, and data protection. Jackie’s expertise in technology strategy and commitment to operational excellence play a critical role in maintaining the reliability and performance of the platform while supporting the evolving needs of customers, buildings, and property management teams nationwide.

Justin Verret brings more than 20 years of experience in property management and real estate, having overseen portfolios of more than 700 residential units. A former longtime VIRTUAL DOORMAN client, he offers firsthand insight into the operational challenges facing property owners, boards, and property managers. In his role, Justin partners with clients to implement building-wide entry and access management solutions that improve operations, security, resident experience, and overall building efficiency. His practical industry knowledge and customer-focused approach help clients identify solutions that align with their unique operational goals and long-term objectives, making him a trusted resource throughout the evaluation, implementation, and decision-making process.

Debbie has been a driving force behind the growth of VIRTUAL DOORMAN for more than a decade. Known for her integrity, relentless work ethic, and unwavering commitment, Debbie consistently gives her full effort to everything she does. Since joining VIRTUAL DOORMAN in 2014, she has played a pivotal role in expanding the company’s presence across key markets including Richmond, Chicago, Indianapolis, San Francisco, and Sacramento. As a leader in new business development, Debbie is known for opening doors in highly competitive markets and turning opportunities into long-term partnerships. Building her success from the ground up through disciplined research, persistence, and determination, Debbie has earned a reputation as a trusted sales leader and valued advocate for our customers.

Jose Ortega is the Installation Manager at VIRTUAL DOORMAN, where he oversees system installations and technical service operations across the company’s client properties. With nearly two decades of experience in security systems, access control, and building technology, Jose plays a critical role in ensuring every deployment is executed with precision, reliability, and long-term performance in mind. He leads end-to-end installation and service operations, including system design coordination, hardware and software configuration, network integration, testing, and technical support. Known for his technical rigor and attention to detail, Jose helps ensure the technology behind VIRTUAL DOORMAN delivers dependable performance and a seamless experience for every property.

Aaron serves as Operations & Customer Support Director at VIRTUAL DOORMAN, where he oversees Command Center operations and customer support initiatives. In this role, Aaron ensures that every interaction with residents, visitors, and property teams is handled with efficiency, professionalism, and care. With a focus on operational excellence, team development, and process improvement, he leads a dedicated team committed to providing responsive and knowledgeable support. Aaron’s leadership helps ensure customers receive the guidance and assistance they need while internal operations continue to evolve alongside changing customer expectations. His work plays an important role in maintaining service quality and delivering the consistent experience customers expect from VIRTUAL DOORMAN.

Molly serves as Operations & Customer Success Manager at VIRTUAL DOORMAN, where she supports company leadership and helps oversee day-to-day operations and customer success. In this role, Molly helps coordinate business operations, support customers, and ensure teams have the resources needed to work efficiently. With nearly two decades of experience in customer service, business operations, logistics, and property management, she brings a highly organized and solutions-oriented approach to her work. Molly’s strong communication skills and commitment to customer success help keep operations running smoothly while supporting the company’s continued growth. Her work plays an important role in maintaining the efficiency, consistency, and professionalism that customers expect from VIRTUAL DOORMAN.

Clark serves as AI & Technology Solutions Specialist at VIRTUAL DOORMAN, where he identifies and implements emerging technologies that support continued innovation across the company. His work focuses on artificial intelligence, software development, and automation to improve operations, enhance the customer experience, and advance the VIRTUAL DOORMAN platform. Clark joined the company full-time after earning his Bachelor of Arts in History from Tufts University, with minors in Computer Science and Entrepreneurship, following two summers as an intern with engineering and operations teams. Clark brings strong technical ability, curiosity, and a practical, solutions-oriented approach to his work, helping VIRTUAL DOORMAN continue evolving and delivering greater value to customers.

Merrilee Gilson is the Brand & Creative Director at VIRTUAL DOORMAN, where she leads the company’s brand strategy, creative direction, messaging, and communications initiatives. With more than 20 years of experience in brand development, marketing, and creative leadership, Merrilee is responsible for shaping how VIRTUAL DOORMAN is experienced across every customer, partner, and market-facing touchpoint. Throughout her career, she has led brand and creative initiatives for Fortune 500 organizations, healthcare leaders, technology companies, consumer brands, and startups. Known for her strategic thinking, attention to detail, and commitment to brand stewardship, Merrilee helps ensure every communication reflects the quality, professionalism, and trust that define VIRTUAL DOORMAN.